Tag Holly Seddon
Image by mira d’oubliette via Flickr As is traditional at this time of year, weve been looking back over 2009 and all the enormous leaps of innovation and learning that have happened in the social media space. For some of us old, creaking community managers that have been around longer than broadband, its slightly dizzying
On a LinkedIn discussion about community management, a great comment was made about the importance of understanding foreign cultures when moderating international communities, such as those around football tournaments. Very true. But I would expand it. As a good community manager, and especially as someone with a moderation role, you must think regional. Very regional.
Image by Balakov via Flickr We’ve touched on metrics before, and how understanding what you need to measure can help you understand how healthy your online community really is. Metrics are vital. Understanding the who, what, where, why and how many of your online community is vital. Understanding if you’re doing your company some good
Image by ian boyd via Flickr Why moderate? “Why moderate?” says Sue John, Online Community Manager at Britishexpats.com. “Well mainly for the benefit of the community. It helps to keep things on topic, keeps information and conversation flowing, helps keep a lid on troublemakers and trolls. [Moderators] help and assist new members by welcoming them