Tag Consulting

Virtual Sales Rep Boosts Productivity by 50%

After having struggled for years to reduce its phone support load, Loftus Photography turned to Oddcast to implement a virtual sales rep, enabled with artificial intelligence, to assist potential customers. The avatar, named Kathleen, was taught to respond to user questions with context-sensitive spoken answers. The results were huge: a 50% increase in sales productivity

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From deference to reference

Last night I was at an event organised by Results International called Winning in Changing Times. One of the speakers was Christopher Satterthwaite, Chief Executive of Chime Communications. He gave an excellent talk about how brands and organisations need to change the way they engage with customers. Key points included: From Deference to Reference. We’ve

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