Author Emma Muckersie

Chatbots – Now and Next: In Conversation with Murray Newlands

As part of our newly launched research, Tech Trends Set To Transform The Insight Industry, we spoke to the founders of leading tech startups to hear more about the key developments reshaping our world. One of these was Murray Newlands, the CEO and Co-Founder of ChattyPeople, a firm which specialises in building chatbots for Facebook

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What does the future hold for chatbots?

In our latest report, Tech Trends Transforming The Insight Industry, we identified chatbots as a key area to watch. Chatbots are being used by brands to help consumers do everything from finding their nearest store to checking opening hours, but they’re still a relatively early-stage technology. So what’s next for chatbots? From customer service to

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