Author Anjul Sharma

Don’t speak too soon: why the BRC’s prediction of retail job losses may be premature

Earlier this month, a new report from the British Retail Consortium (BRC) warned that as many as 900, 000 retail jobs could be lost by the year 2025. The reasons? The impact of digital and increasing costs according to the BRC. They argues that as consumers start to shop more and more online, the cost of labour increases and

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3 takeaways from the MRS Financial Services Research conference

Last week we had the pleasure of attending the Market Research Society’s Financial Services Research conference. The event featured 8 fantastic case studies from financial services providers all using insight to provide better experiences for their customers and stakeholders. During the course of the day, 3 key messages emerged: 1) the importance of breaking down

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Disruption or just plain common sense? How mBank became Poland’s no.1 mobile banking provider

We often carry around an image in our heads that banking a slow moving, highly conservative, product-focused industry. And there’s nothing wrong with this. After all, who would want to put their hard-earned money with an agile, ground-breaking organization that re-sets the technological rules and is driven by consumer needs?  Well, if you want to

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